Monday, December 30, 2013
Wednesday, December 4, 2013
Improvements Needed for "Paratransit"
Paratransit: Stuck in the Slow Lane
By PAULA SPAN
I have always found it reassuring to see New Jersey Transit’s
striped Access Link vans motoring around my suburban town and to spot New York
City’s Access-a-Ride vehicles criss-crossing Manhattan. Elderly and disabled
people I know have used them, and while they have sometimes grumbled about
having to wait too long for pick-ups, the vans have taken them where they
needed to go.
More than 20 years have passed since the Americans With
Disabilities Act required public transit operators to provide “paratransit”:
door-to-door services for people whose disabilities mean they can’t use
conventional buses. If I am no longer a safe driver when I get older, I have
told myself, that’s how I’ll get around, too.
A recent conversation with Sandra Rosenbloom disabused me of
this rosy picture, though. A longtime transportation scholar and head of the
Urban Institute’s Innovation in Infrastructure program, she published an
analysis this spring with a discouraging headline: “Roadblocks Ahead for Seniors Who
Don’t Drive.”
Dr. Rosenbloom quickly ticked off a number of problems with
paratransit. First, the transit operators are interpreting disability
requirements so strictly that they bar many older people from using it. “A lot
of things that make you not a competent driver aren’t serious enough
disabilities to qualify,” she pointed out.
If you are in a wheelchair, you can sign up. But if you
shouldn’t drive because your reaction time is too slow or you can’t turn your
head enough to see behind you or you have trouble reading road signs, “none of
those things qualify you for A.D.A. paratransit.”
Even if you do qualify, the law mandates paratransit only
within a 1.5-mile corridor: three-quarters of a mile on either side of an
existing bus route. I happen to live and work in communities well served by
mass transit, so it is easy to forget how many places aren’t: rural areas, most
suburbs, plenty of those 55+ “active senior” communities miles from anywhere.
Somewhere between a third and two-thirds of older Americans
don’t live along a paratransit corridor. But even those who do rarely seem to
take advantage of the service, judging from the limited ridership data
available. “A few people ride a lot, but most people who are eligible don’t
ride at all,” Dr. Rosenbloom said. “The services are just not good enough.”
Seniors may dislike the need to make appointments ahead of
time, to wait for pick-ups, to have to block out half a day because by
regulation, paratransit companies must arrive only within a two-hour window.
“There’s no spontaneity,” Dr. Rosenbloom said. Older people also tell her they
worry about telling anyone that their houses will be empty for hours.
Ridership has grown, nonetheless, rising 49 percent between
1999 and 2011. But costs have risen far more steeply. Paratransit has become
shockingly expensive: an average one-way trip cost more than $34 in 2011, the
Urban Institute analysis found; on average, riders paid 10 percent of that.
Strapped transit systems don’t want to foot that bill and
have been cutting back, not only by adopting stricter eligibility requirements
but by declining to provide service outside the required corridors, as they
sometimes used to do. Lawsuits by disability advocates have also made operators
less willing to be flexible.
For all these reasons, paratransit doesn’t appear able or
willing to keep the growing number of older Americans mobile in the years
ahead. Dr. Rosenbloom advocates expanding paratransit to areas where disabled
seniors are aging in place, but she also points out that we will also need
other kinds of “demand-responsive” services for those not disabled enough to
qualify, along with cars made safer for older people — or anybody — to drive.
Otherwise, “by the time a 40-year-old is 70 or 75, there
will be nothing out there for them,” Dr. Rosenbloom said. “People have to start
working on this now.”
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